How long will my order take to arrive?
We process all orders within 1–2 business days. Once dispatched, delivery times depend on your location:
|
Region |
Estimated Delivery Time |
|
Australia (metro) |
2–6 business days |
|
Australia (regional) |
5–10 business days |
|
New Zealand |
3–7 business days |
|
Asia |
5–10 business days |
|
Rest of World |
7–14 business days |
Please note these are estimates. During peak seasons or due to customs clearance, deliveries may take longer.
Where do you ship?
We ship to most countries worldwide. However, we are unable to ship to certain destinations. We also reserve the right to decline orders from specific locations.
If your country is not available at checkout or you are unsure whether we can ship to your location, please contact us at sales@ruggedraptor.com.au before placing your order.
Can I cancel my order?
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.
Please note that our warehouse processes orders quickly, and in some cases, your order may be packed and dispatched immediately after you place it. If we are unable to cancel your order in time, you are welcome to return it for a refund after it has been delivered – please refer to our Returns Policy for instructions.
If an order has already been dispatched, we are unable to cancel it. In this case, please refer to our Returns Policy to arrange a return once your order arrives.
To request a cancellation, email us as soon as possible at sales@ruggedraptor.com.au with your order number.
What if my delivery takes longer than expected?
If your delivery time has exceeded the forecasted timeframe, please contact us at sales@ruggedraptor.com.au so that we can conduct an investigation with the carrier on your behalf. We will keep you updated throughout the process and do our best to resolve the issue as quickly as possible.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location, the weight of your order, and the shipping method you select.
|
Region |
Free Shipping Eligibility |
|
Australia |
Available on orders over $200 AUD |
|
New Zealand & Asia |
Available on orders over $300 AUD |
|
Rest of World |
Available on orders over $350 AUD |
For orders that do not meet the free shipping threshold, standard shipping rates will apply and will be displayed at checkout before you complete your purchase.
Do you ship to P.O. Box addresses?
Yes, we ship to P.O. Box addresses using postal services only. We are unable to offer courier services to these locations, so please ensure you select a postal delivery option at checkout if you require delivery to a P.O. Box.
Will I have to pay customs duties or taxes?
What shipping carriers do you use?
We partner with a select group of trusted shipping carriers to ensure your order arrives safely and on time. We choose the most appropriate carrier for each order based on destination, parcel size, and weight to provide you with reliable delivery at competitive rates.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor your delivery through the carrier's website.
What if my backpack arrives damaged?
We take great care in packing every Rugged Raptor backpack. In the unlikely event that your item arrives damaged, please refer to our Warranty Policy for information on how we will repair or replace your product.
What if I receive an incorrect item?
If you receive an item that does not match what you ordered, please refer to our Returns Policy for instructions on how to return the incorrect item and receive the correct one.
If you have any questions about shipping, feel free to email us at sales@ruggedraptor.com.au – we're always happy to help.
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